GrazeCart POS: Pickup Orders

Overview

The Pickup Orders feature allows merchants using GrazeCart POS to quickly locate and complete online orders that were placed for pickup at a specific pickup location. This streamlines the customer pickup experience by allowing staff to pull an existing online order directly into the POS and finalize payment in person.

How It Works

When a customer places an order online for a designated pickup location:

1. Staff log in to the GrazeCart POS as normal.
2. Ensure the POS device is assigned to the correct pickup location.
3. Select Pickup Orders from the bottom-left corner of the POS screen.
4. A list of unpaid pickup orders assigned to that location will appear.
5. Search for the customer's order using:
   • Customer Name
   • Email Address
   • Phone Number
6. Select the appropriate order to load it into the active POS transaction.
7. Proceed through checkout to collect payment.
8. Complete the transaction using:
   • Credit/Debit Card
   • Cash