Subscription Order Management

Overview

This article overviews the management features available to you for managing subscription orders & customer accounts.

Filtering Subscriptions

Subscription Orders

You can filter for subscription orders (or non-subscription orders) on your order index page by selecting the 'Order Type' filter. From here you can manage/export these orders as normal.

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Subscription Customers

You can also filter your subscription customers list by going to your 'People' settings, and filter by the 'Subscription Status' setting. From here you can manage and export this list of customers as normal.

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Subscription Error Tags

When subscription orders are confirmed by the Inventory Timing event, the system will assign error tags to indicate a problem with the order. Below is a full list of error tags in the system and what they mean:

  • Inventory Error: Indicates that an item on the subscription order was either out-of-stock, or short stock. You can review which item(s) on the order's details page.
  • Address Error: Indicates that the postal code on the order no longer matches the Delivery Zone the order is assigned to.
  • Minimum Error: Indicates that the order value is below the required order minimum.
  • Product Error: Indicates that the order includes a product(s) that are excluded from the location/delivery zone the order is assigned to.

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Updating Subscription Frequency

You can manage each customer's delivery frequency on the 'Subscription' tab of the customer's setting page.

 

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