When a customer is experiencing trouble with the front end of their account, the 'Log-in as Customer' feature can come in handy by allowing admin users to access their account see what the customer is seeing and resolve the issue!
How to Log-in as a Customer
- Find the customer by searching for their email or name from the People index.
- From the customer's profile page click "Log-in as Customer" from the actions menu.
- You be automatically logged in as the customer and redirected to the storefront.
- You can now navigate your site as the user selected to make updates.