Sending Emails

Last updated 20 Mar 2018
Email Overview

There are a verity of email notifications that GrazeCart will send to your customers. Most of the email notifications sent will contain dynamic content, meaning that the information in the email will be personalized for each individual customer that the email is sent to. Dynamic content is handled through merge tags.

Some emails will be sent automatically, like when a customer places an order or creates a new account. Other emails can be sent manually by an admin, like when an order is packed and ready for pick-up.

Configuring Your Email

By default the email address that is used when sending emails from GrazeCart will be the email you used when your first signed-up.  To change this follow these steps:

  1. Go to Settings / Email & Notifications
  2. Enter the email address that you want all emails sent from GrazeCart to come from
  3. Enter the email address you want all contact form emails sent to.

You should avoid using a generic email address like your personal yahoo email. Instead, you should consider getting an email address at your own domain. This will help your emails get delivered better.

Customer Email Notifications

Listed below are the different email notifications that can be sent to your customers:

Order Confirmation

Automatically sent to the customer after they check-out with their order.

Order Packed

Manually sent to the customer after you have finished packing their order. You can send this in bulk from the order index, or individually from each order edit screen.

Order Cancellation

Automatically sent to the customer after they cancel their order or you cancel it for them.

Card Declined

Automatically sent to the customer in the event their credit card is declined.

New Customer Welcome

Automatically sent to the customer after they create an account.

Custom Message

Manually sent to customers from either an individual order or the order index screen. This email is ideal for quickly composing emails in emergency situations, like when you are going to be late to a pickup location.